Product context
LNER Door to Door extends a rail journey beyond the station by combining multiple transport providers into one planning and booking experience. That requires provider complexity to stay out of the customer’s way.
Engineering approach
The app consumes a normalized mobility layer rather than exposing individual provider differences throughout the UI. Stripe tokenization supports the native payment experience, while delivery practices across the team improved the reliability of ongoing releases.
What the work demonstrates
LNER represents technical leadership in an enterprise product: mobility aggregation, payments, performance, team standards, and measurable improvements to a critical conversion path.